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Mr. Kiat Wattanavekin, founder of Kiatnakin Bank, has laid the foundation for the Bank's social responsibility as follows:
Regulatory agencies The Bank of Thailand required the Bank to adopt the market conduct policy to manage customer services fairly and the Office of the Securities and Exchange Commission required the Bank to improve the quality of mutual fund sales such as call back service, creating a mutual fund sale check list, and conducting a mystery shopping survey.
Shareholders The Bank has operated its business in accordance with the resolutions of the 2018 Annual General Meeting of Shareholders and complied with the principles of corporate governance.
Customers Set the loan interest for taxi drivers at a lower rate than the loan market, offer special conditions, and organize auto auction.
Business partners Collaborated with Generali (Thailand) to develop products that suit the needs of different customer groups.
Employees Offer a flexible healthcare benefit and club activities to strengthen the relationship between employees and the organization and the bond between employees.
Communities and society Promote financial understanding and discipline.
Improving the Kiatnakin Principles of Corporate Governance 2018 in five categories including:
Category 1: Rights of Shareholders
Category 2: Equitable Treatment of Shareholders
Category 3: Roles of Stakeholders
Category 4: Disclosure and Transparency
Category 5: Responsibilities of the Board
Promoting Internal Control and Internal Audit Systems
Overall, the Financial Group has an adequate internal control system that conforms to the COSO framework set by the Securities and Exchange Commission of Thailand.
Whistleblowing or Complaint Reporting
The Bank has set up channels for reporting information or complaints and placed importance on keeping the information of whistleblowers, complaints, and evidence confidential.
Code of Business Conduct and Anti-Corruption
The Bank has reviewed and improved the Banking Industry Code of Conduct, which has applied to all units in the Financial Group from 15 September 2017 onwards.
Enterprise Risk Management (ERM)
New product launches and process changes must comply with the rules and be approved by the New Product and Work Process Subcommittee before implementation.
Capital Adequacy Management
The Bank has established the capital adequacy management policy in line with other standards and policies such as the risk management policy and ICAAP policy to ensure compliance with the Capital Guidance (Pillar 2) set by the Bank of Thailand, taking into consideration:
Promoting Risk Management Culture across the Organization
In 2018, the Bank reviewed its business continuity management guidelines and required a proper business continuity management process to be put in place, covering the following steps:
Customer Relationship Management
Customer Satisfaction Assessment 2018
Super Branch Award 2018
Supply Chain Management
The Financial Group has laid down the rules for tax practices in several related policies as follows:
Business and Social Innovation
Examples of Business and Social Innovations in 2018
Innovation Cooperation with External Organizations for Social Benefits
Innovation in Work System Development
IT Core Banking System Improvement
Innovation in Account Products
Innovation in Loan Products
Innovation in Service Channels
Innovation in Insurance Products
Innovation in Investment Products
Promoting Business and Social Innovation